3rrr Privacy Policy — How We Handle Your Data

1 Introduction

3rrr is an online sports betting and gaming platform serving players in Pakistan. When you use 3rrr — whether that is placing a bet on a PSL match, spinning a slot, depositing PKR via JazzCash or simply browsing the platform — we may collect certain information about you and your activity.

This Privacy Policy sets out what personal data 3rrr collects, the reasons we collect it, how long we keep it, who it may be shared with and what rights you have in relation to your own data. We have written this policy in plain language so that every player can understand it, not just lawyers.

This policy should be read together with our Terms and Conditions. Both documents form part of your agreement with 3rrr. If you have questions about anything in this policy, you can reach the support team through the platform at any time.

2 What We Collect

The information 3rrr collects about you falls into the following categories:

We do not collect sensitive personal data such as biometric data, health records or political opinions unless you voluntarily provide them during a support interaction, and even then only to the extent necessary to resolve your query.

3 How We Collect It

3rrr collects your personal data through the following means:

Direct Interaction

Most data is collected directly from you when you register an account, complete identity verification, make a deposit or withdrawal, place a bet, contact support or respond to any communication from 3rrr. You are in control of what you provide during these interactions.

Automated Technologies

When you visit the 3rrr website or use the app, certain technical information is collected automatically. This includes your IP address, device identifiers, browser type and session activity. This data is used for security monitoring, fraud detection and improving platform performance. See the Cookies section for more detail on how tracking technologies are used.

Third-Party Payment Providers

When you transact using JazzCash, Easypaisa, Raast or a bank transfer, our payment processing partners may share transaction confirmation data with us. This is limited to what is needed to credit your account or process your withdrawal. We do not receive your full payment credentials from these providers.

Verification Services

Where identity verification is required, we may use third-party verification services to confirm the accuracy of the information you have provided. These services process only the data necessary for the check and operate under strict data handling agreements.

4 How We Use Your Data

3rrr uses the information it collects for the following purposes:

• Account Operation — to create, manage and maintain your account, process login requests and keep your account balance accurate.
• Transaction Processing — to handle deposits and withdrawals in PKR, verify payment methods and ensure funds reach the correct destination.
• Identity & Age Verification — to confirm that you are 18 or over and that your account details match your identity, as required by our platform policies.
• Fraud Prevention & Security — to detect unusual account activity, prevent unauthorised access, identify duplicate accounts and protect both players and the platform from financial crime.
• Customer Support — to investigate and resolve queries, payment issues, account problems and any other assistance you request.
• Responsible Gaming — to monitor gameplay patterns that may indicate problematic behaviour and to apply tools such as deposit limits or self-exclusion where requested or required.
• Platform Improvement — to understand how players use 3rrr, identify areas for improvement and optimise the experience for Pakistan players across cricket betting, slots and other games.
• Communications — to send you essential account notifications such as deposit confirmations, withdrawal status updates and security alerts. Promotional messages are only sent where you have opted in.

3rrr does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where strictly necessary for fraud prevention — in which case you have the right to request a human review of any such decision.

5 Data Sharing

3rrr does not sell, rent or trade your personal data. We share it only in the following limited circumstances:

Payment Processors

When you make a deposit or withdrawal, the minimum necessary data is shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card network — solely to complete that transaction. These providers process your data under their own privacy policies and are bound by data handling agreements with 3rrr.

Identity Verification Partners

Where verification is required, data may be shared with approved verification service providers. These partners are contractually restricted from using your data for any purpose other than completing the verification check.

Technology & Infrastructure Providers

3rrr uses third-party cloud infrastructure and technology services to operate the platform. These providers may process data on 3rrr's behalf as part of their service but are not permitted to access or use it independently.

Legal Obligations

3rrr may disclose personal data where required to do so by applicable law, court order or other binding legal process. In such cases, only the minimum data required to comply will be disclosed.

Business Transfers

If 3rrr undergoes a business restructure, merger or acquisition, your data may be transferred as part of that process. You will be notified of any such change before it takes effect, and your rights under this policy will continue to apply.

6 Payment Data

Given the financial nature of 3rrr, payment data deserves specific attention. When you deposit or withdraw using any supported method — JazzCash, Easypaisa, Raast, bank transfer, debit/credit card or other mobile wallet — the following applies:

• 3rrr records the type of payment method used, the transaction amount in PKR, the date and time, and a reference number. This is necessary to maintain accurate account records and resolve any payment disputes.
• Full payment credentials (such as your JazzCash PIN, Easypaisa passcode or card CVV) are never stored by 3rrr. These are entered directly within the payment provider's own secure environment.
• Payment records are retained for as long as necessary to support withdrawal processing, dispute resolution and any applicable record-keeping obligations.
• If you add a new payment method or if a withdrawal is flagged for security review, 3rrr may request additional verification to confirm the method belongs to you.

7 Cookies & Tracking Technologies

The 3rrr website uses cookies and similar technologies to improve your experience and keep the platform running securely. Here is what each type does:

Essential Cookies

These are required for the platform to function. They maintain your login session, remember your preferences and ensure the platform responds correctly to your device. You cannot opt out of essential cookies without also being unable to use the platform.

Analytics Cookies

These help us understand how players navigate the website — which pages are visited most, where players drop off and how the platform performs on different devices common in Pakistan such as budget Android phones. This data is aggregated and anonymised. We use this purely to improve the platform.

Security Cookies

These are used to detect and prevent fraud, identify unusual login patterns and protect your account from unauthorised access.

The 3rrr Android app uses equivalent local storage mechanisms in place of browser cookies. These work in the same way and serve the same purposes described above.

You can manage cookie settings through your browser's privacy controls. Note that disabling non-essential cookies will not affect your ability to access your account or place bets — it may only affect some site analytics features.

8 Data Retention

3rrr retains personal data for as long as is necessary for the purposes it was collected, or as required to meet legal obligations. Specific retention periods are as follows:

• Active Account Data — retained for the full duration of your account being active, plus a reasonable period following closure to resolve any outstanding matters.
• Transaction Records — financial records including deposit and withdrawal history are retained for a minimum period to support dispute resolution and any applicable financial record-keeping requirements.
• Identity Verification Documents — retained for the period your account is active and for a defined period after closure, consistent with our verification obligations.
• Support Communications — chat logs and email correspondence are retained for a reasonable period to support ongoing or future queries relating to the same subject matter.
• Technical & Usage Logs — retained for a shorter period, primarily for fraud detection and security monitoring purposes.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

9 Security

3rrr takes the security of your personal data seriously. The following measures are in place to protect your information:

• All data transmitted between your device and 3rrr servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored in hashed form — never as plain text. Even 3rrr staff cannot read your password.
• Access to player data within 3rrr's systems is restricted to staff who require it for their role, and is subject to internal access controls and audit logging.
• The platform is monitored for unusual activity patterns that may indicate a security incident or attempted breach.
• Regular security reviews are conducted on platform infrastructure and data handling practices.

While 3rrr takes all reasonable steps to protect your data, no online platform can guarantee 100% security against all possible threats. You also have a role to play — keeping your password private, logging out of shared devices and reporting any suspicious activity on your account promptly all make a significant difference.

In the event of a data breach that poses a risk to your rights, 3rrr will notify affected players as soon as reasonably possible.

10 Your Rights

As a 3rrr player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support through the platform:

3rrr will acknowledge your request promptly and aim to respond within 30 days. In complex cases, this may be extended, and you will be informed if that is the case. Some requests — such as deletion — may not be fully fulfilled where retention is required to comply with legal obligations or resolve pending financial matters.

11 Minors & Under-18s

3rrr is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. During registration, players are required to confirm their age, and identity verification may be requested at any time to confirm that a player meets the minimum age requirement.

If 3rrr becomes aware that personal data has been collected from a player who is under 18, that account will be closed immediately, any balance will be returned to the deposit source and all personal data associated with the account will be deleted as quickly as legally possible.

If you are a parent or guardian and believe a minor has registered on 3rrr, please contact support immediately with details so the account can be reviewed and closed promptly. See the Responsible Gaming page for further guidance on managing access to gambling platforms in your household.

12 Policy Changes

3rrr may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable laws or improvements in our data practices. When material changes are made, we will notify registered players through the platform or via their registered contact details.

The "last updated" date at the top of this page always reflects when the current version was published. We recommend checking this page periodically. Continued use of 3rrr after notification of a policy update constitutes acceptance of the revised policy.

If a proposed change significantly affects how your data is used in a way that requires your active consent, we will seek that consent before the change takes effect.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how 3rrr handles your personal data, please get in touch through the in-platform support channel. This is the fastest way to reach the team and allows your query to be linked securely to your account.

When contacting us about a data request, please include your registered mobile number and a clear description of your request. This helps us locate your account and respond accurately. We will never ask for your password or full payment credentials in any support communication.

For general questions about your account, payments or responsible gaming tools, you may also find the answers you need on the FAQ page.